SMS Privacy Policy
This SMS Privacy Policy ("Policy") outlines the practices and procedures that govern the collection, use, and protection of personal information when users opt in to receive SMS messages from Affordable Housing Hub ("we," "us," or "our"). This Policy applies to individuals who voluntarily provide their mobile phone numbers for the purpose of receiving SMS communications from us. By opting in to receive SMS messages from us, you consent to the practices described in this Policy.
1. Information Collection
We collect the following information from users who opt in to receive SMS messages:
Mobile phone number, PII, and other non PII information
2. Purpose of SMS Messages
We send SMS messages to users for the following purposes:
Providing information related to Affordable Housing Hub’s listings, notices, and important waiting list announcements.
Sending transactional alerts and notifications
3. Message Frequency
The frequency of SMS messages may vary and is subject to change. Users may receive messages on an occasional basis for important updates or more frequently for time-sensitive information. We strive to maintain a reasonable balance in the frequency of messages to provide value without causing inconvenience.
4. Opting Out
Users who no longer wish to receive SMS messages can opt out at any time by:
Following the opt-out instructions provided in the SMS messages received
Contacting our customer support at resources@affordablehousinghub.org
5. Data Sharing
We do not share, sell, or rent users' mobile phone numbers or personal information to third parties for marketing purposes. However, we may share this information with service providers who assist us in sending SMS messages and managing our SMS communication system.
6. Data Security
We implement reasonable security measures to protect users' mobile phone numbers and personal information from unauthorized access, alteration, disclosure, or destruction.
7. Consent
By opting in to receive SMS messages from us, you provide explicit consent to the collection, processing, and use of your mobile phone number and related information for the purposes outlined in this Policy.
8. Changes to Policy
We reserve the right to update or modify this Policy at any time. Any changes will be posted on our website along with the updated effective date. Users are encouraged to review this Policy periodically.
9. Contact Information
If you have any questions, concerns, or requests regarding this Policy, you can contact us at:
Affordable Housing Hub - resources@affordablehousinghub.org
Effective Date: 01/01/2023
By opting in to receive SMS messages from Affordable Housing Hub, you acknowledge that you have read and understood this SMS Privacy Policy and agree to its terms.
